Wonder Travel Oz understands the frustrations with losing bookings and money due to unforeseen circumstances. We are continuing to monitor tour operator policies that we receive in relation to COVID-19 and are proactively contacting tour operators who have yet to provide us with updates.
By letting the Wonder Travel Oz reservations team know about your circumstances and inability to attend your experiences, we’ll do our best to help reschedule or provide a refund. The majority of refunds will be debited back into your account within 3 – 5 business days, however, this will depend on your individual bank.
Please note that tickets for ‘products or services’ sold by Wonder Travel Oz are sold on behalf of Operator organisations, businesses or persons responsible for providing those products (the Operators). As a result, the use of tickets for purchased products or services are subject to the Operator’s terms and conditions.
No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilised.
If you need to cancel based on a cancelled flight, extreme weather, illness or bereavement, you may be covered by our Cancellation Guarantee. In all other circumstances, cancelling a booking with Wonder Travel Oz may result in cancellation fees being applied by Wonder Travel Oz, as outlined below. Additional fees may be levied by the individual supplier/operator (see the Cancellation Policy for each tour/experience for specific details). When cancelling any booking you will be notified via email, facsimile or telephone of the total cancellation fees.
Due to capacity restrictions imposed by the Australian federal and/or state government, some attractions may be temporarily closed or apply a restriction to the number of visitors that can participate in certain activities. If you are affected by this, we will work with the supplier to provide you with a date change, credit or refund based on your personal circumstance.
We encourage you to keep informed during this period, and check government and health websites for daily updates.
Please remember to: