FAQs

We’re Here To Answer Your Questions.

Need some help with some aspect of the booking process? We’re here to help. Please check out the topics below for some of the most common questions asked by customers.

Booking Process

What happens after I book?

Once your payment is approved, you will receive a personalised Wonder Travel (or partner branded) print-at-home voucher for each tour, attraction, activity or service booked. This voucher will also be emailed to you as a confirmation of your booking. Please contact us if you have any difficulties in opening your email attachment.

Should I reconfirm my tour?

For all tour products that require a booking date, it is essential that you reconfirm 48 hours prior to booking date directly with the tour operator (product supplier). Their details will be on your voucher under Tour Operator (Supplier) Details.

If I need additional tour information, where can I find it?

The tour operator’s contact details are located in the middle of the tour voucher (or under Supplier Details). Please contact the tour operator directly, or feel free to contact one of our representatives at bookings@wondertraveloz.com.au if you still require assistance.

Where do I present the voucher?

You must provide the original, authentic Wonder Travel or partner voucher to the appropriate service provider in order to redeem your tour, activity or attraction ticket. Your reservation cannot be honoured or redeemed without presenting a valid Wonder Travel voucher. Please note that most operators accept mobile vouchers. For security purposes, when redeeming your Wonder Travel voucher, you must present a valid Photo ID and the Wonder Travel voucher. This is for identification purposes and helps us to prevent fraud.

Amending A Booking

I want to change the number of travellers before booking completion - how can I do it?

Edit the product you wish to book on the travel cart, click Edit on Checkout Page and change the number of travellers to get an updated price and availability.

Can I change the number of travellers after I’ve made the booking?

Yes. If you need to add more, simply buy another ticket. If you need less, please contact our Reservations Team and we will assist you, subject to our refund and cancellation policy. If your booking involves seating requests, please contact the operator directly to pass on your request and they will see if it is possible.

Can I make a change to the date I booked if I need to?

Yes. If you need to change the date, please email our friendly Reservations Team, and they can assist with this.

Can Wonder Travel make amendments to booking instantly, or must they be approved by the operator first?

Typically we will need to check with the operator first as they can let us know about availability and options. If you need to amend anything, please email us on bookings@wondertraveloz.com.au and provide us with your name, voucher number, what needs amending and your best contact details.

Payments & Security

How can I pay for my booking?

You can make a payment online. We accept Visa, Mastercard, American Express.

Are my details secure?

Yes. Your details are secure and shopping with Wonder Travel and our partners is secure! We use a high-level SSL certificate with encryption that hides your credit card number and PKN so that it cannot be read as the information travels over the Internet.

I have a coupon code for a discount, how do I use it?

Go you! That’s great. All you need to do is enter the coupon code online at checkout in the coupon code section.

My payment has been voided, what do I do now?

When a customer’s transaction fails this means that an error has occurred whilst trying to book an experience online. This can happen for a number of reasons. It’s best for you to contact us directly, so that we can sort that out for you.

Cancellations & Refunds

Is it possible to cancel my booking?

In most circumstances, cancelling a booking with Wonder Travel can result in cancellation fees being applied by Wonder Travel, as outlined below. Additional fees may be levied by the individual supplier/operator (see your Wonder Travel Voucher for specific details). When cancelling any booking you will be notified via email or telephone of the total cancellation fees.

Do you have an early cancelation policy?

If you cancel at least 7 calendar days in advance of the scheduled departure or commencement time, there is no cancellation fee. If you cancel between 3 and 6 calendar days in advance of the scheduled departure or commencement time, you will be charged a 50% cancellation fee. If you cancel within 2 calendar days of the scheduled departure or commencement time, you will be charged a 100% cancellation fee. These cancellation terms are subject to change and can be dependent on the individual tour operator/supplier.

Can I get a refund?

No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilised. Additionally, we do not offer refunds for theme park tickets, attractions, shows or coupons in all circumstances. The refund is dependent on the individual tour operator/supplier.

Can’t Find What You’re Looking For?

Have you got a burning question that we’ve failed to answer in our Frequently Asked Questions page? Please email us directly at bookings@wondertraveloz.com.au.

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