Terms & Conditions

EXECUTIVE SUMMARY

Although you should read all of the terms and conditions, the following is a summary of the most important:

• Prices, including, in some cases, of confirmed bookings, may be subject to change.

• The cancellation policy varies for each tour and can be found on the product detail page.

• In all cases of cancellation, credit card fees will not be refunded.

• It is your responsibility to make yourself aware of all information relevant to your travel plans, including but not limited to visa requirements and health precautions.

• We are not liable for the accuracy of any published Supplier content including websites and brochures.

PRICES AND TAXES

All prices that we quote are in Australian Dollars unless otherwise stated. Please note that prices quoted are subject to change at the discretion of the Supplier prior to booking. Price changes may occur after booking because of matters outside our control which increase the cost of the Product. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your Consultant for up-to-date prices. Even if paid in full, a price may change because of matters outside our control. Prices include all applicable taxes requiring payment prior to departure, and may be subject to adjustment in the event of an increase in those taxes. On other occasions, you may be liable for taxes in addition to the quoted price of the Product. For example, there may be a local tax charged at some airports or resorts.

PRODUCTS

All Products that we quote on are subject to availability and may be withdrawn or varied by the Supplier without notice.

CHANGE AND CANCELLATION FEES

The cancellation policy varies for each tour and can be found on the product detail page. Cancellations are not permitted once the tour has commenced. It is your responsibility to familiarise yourself with the cancellation and amendment rules of the product or experience before making a booking.

REFUNDS

We will process your refund in accordance with the product’s cancellation policy. The refund will be returned to the credit card used for the original payment, or in some cases, we may contact you to arrange a refund to your nominated bank account.

TRAVEL DOCUMENTS

After your booking is confirmed, we will send you a confirmation email along with your e-voucher as soon as possible. You must review your travel documents carefully and notify us immediately of any errors in names, dates, or timings.

AGENCY

We act as an agent for and sell various travel related products as an agent on behalf of numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as travel wholesalers (“Suppliers”). We may receive fees, commissions, gifts or financial incentives from Suppliers in respect of Products we advise you of or arrange on your behalf. Any brochures provided by us to you are supplied by Suppliers, or are prepared by us based on content supplied by Suppliers, and we accept no liability for errors in that material. Your oral or written instructions to us are authority for us to make travel bookings on your behalf and to arrange relevant contracts between you and the applicable Supplier. Notwithstanding this authority, we are not your agent and do not have any fiduciary duty to you. We exercise care in the selection of reputable Suppliers, but we are not ourselves a provider of travel services and have no control over, or liability for, the Products provided by the Suppliers, who are third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by the Supplier. We recommend that you read them before finalising the transaction and we can provide you with copies of the relevant terms and conditions on request. Your legal rights and remedies in connection with the provision of Products are against the Supplier and, except to the extent a problem is directly and primarily caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any Supplier is unable to provide the Product for which you have contracted either at all, or to the requisite standard, your remedies are against that Supplier and not against us.

LIABILITY

To the extent permitted by law, we do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or  inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, an event of Force Majeure affecting you, us or a Supplier or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). In particular, we disclaim any liability for any consequential loss, including loss of enjoyment or amenity. This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth). Without limitation of the disclaimer of liability in the previous paragraph, any obligation we have to you will be suspended during the time and to the extent that we are prevented from, or delayed in, complying with that obligation by an event of Force Majeure. Your rights with respect to a confirmed booking affected by an event of Force Majeure will be subject to the terms and conditions of the relevant Supplier.

SUMMARY OF OBLIGATIONS

Before making a booking, it is important that you meet the following requirements:

• You are over the age of eighteen (18) and have sufficient funds to pay for the travel services.

• You have read our terms and conditions and if booking for third parties warrant that you have their authority to do so and have conveyed these terms and conditions to them. You agree to indemnify us and the Supplier against any claims from third parties who have not in fact been properly informed.

• You have read the terms and conditions of any applicable Suppliers and agree to be bound by those.

• You are responsible for checking the accuracy of all documents provided to you.

• You are responsible for confirming departure times of any booked services at least 24 hours prior to travel.

• You warrant and acknowledge that you have accessed the Smartraveller website http://smartraveller.gov.au for any specific information in relation to your intended destination.

• You accept that passport, visas and other required identification documents are your responsibility.

DEFINITIONS

“we” and “us” means Wonder Travel Oz (ABN 31 632 070 887), and where the context permits, its Consultants.

“Consultant” means an employee of Australian Tours and Cruises, with authority to book Products.

“you” means a person who makes a booking for a Product with us.

“your Consultant” means the particular Consultant or Consultants with whom you negotiate the booking of a Product.

“Supplier” means a third party company or person who provides Products, including a wholesaler of such Products.

“Product” means travel and holiday related products and services including accommodation, leisure activities and various forms of transport, including packaged combinations thereof. “Travel documents” means any document (whether in electronic form or otherwise) used to confirm an arrangement with a Supplier, including (without limitation) airline tickets, hotel vouchers and tour vouchers.

“Force Majeure” means an act of God, peril of the sea, accident of navigation, war (including civil war), sabotage, riot, insurrection, civil commotion, coup d’état, national emergency, martial law, fire (including wildfire), explosion, lightning, flood, tsunami, cyclone, hurricane, tornado or other major weather event, earthquake, landslide, volcanic eruption or other natural catastrophe, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, radiation or radioactive contamination, national strike or other major lack of availability of labour, raw materials or energy beyond the control of the affected party. For the avoidance of doubt, the inability of a party to make a profit or avoid a financial loss, changes in market prices or conditions, or a party’s inability to perform its obligations due to insufficiency of finance does not in itself constitute Force Majeure.